FAQ

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Payments for secure checkout.

Q: Do you ship internationally?
A: Yes, we ship worldwide with reliable carriers to ensure your package arrives safely.

Q: How long does shipping take?
A: Shipping times vary by location but typically range from 5–15 business days.

Q: Can I track my order?
A: Yes, once your order ships, we provide a tracking number to monitor delivery.

Q: What is your return policy?
A: We offer a 30-day return policy for eligible products in original condition.

Q: Are your products waterproof or water-resistant?
A: Many outdoor and watch products are water-resistant or waterproof; check individual product descriptions.

Q: How do I care for my watch?
A: Clean with a soft cloth, avoid chemicals, and store in a cool, dry place.

Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of purchase if not yet shipped.

Q: Do you offer product warranties?
A: Yes, most products include a manufacturer warranty; details are on the product page.

Q: How do I contact customer support?
A: You can reach us via email at tutek.tomislav34@gmail.com or our store contact form.

Q: Can I change my shipping address after ordering?
A: Address changes are possible only before the order ships. Contact support immediately.

Q: Are your products suitable for outdoor adventures?
A: Yes, all outdoor gear is designed for durability, comfort, and performance in various environments.

Q: How do I choose the right watch size?
A: Check the product page for sizing details and wrist circumference recommendations.

Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase directly on our store.

Q: Can I combine orders for shipping?
A: Orders placed separately cannot be combined once confirmed, but you can contact support.

Q: Are your products eco-friendly?
A: We strive for sustainable packaging and select materials where possible.

Q: How do I clean my outdoor gear?
A: Follow the care instructions on each product; generally, hand wash or gentle machine wash recommended.

Q: Do you offer bulk or wholesale orders?
A: Yes, please contact us for bulk purchase inquiries and pricing.

Q: How often do you launch new products?
A: We regularly release new outdoor gear and watches; subscribe to our newsletter to stay updated.

Q: Can I get notifications for sales or discounts?
A: Yes, join our mailing list or follow us on social media for exclusive offers.